Specialists in calibrated scientific glassware

Important information for our EU customers.
With the late "Brexit" deal and lack of information we are seeing a lot of rumours and myths about ordering from UK suppliers (Jaytec Glass Ltd) and the "huge" charges that customers will incur when receiving their orders. As we have left the EU we no longer charge UK VAT on orders to our EU customers. When EU customers place an order with Jaytec the website will automatically deduct the UK VAT (20%) from the order. We organise all the paperwork, customs documents and HS codes and arrange shipping as normal.All orders are shipped DDU (Duties and taxes unpaid).  Please be aware that you may receive an invoice from the carrier for any VAT based on your own countries VAT rate and any duties payable before they can release the order.  We do reserve the right to deduct any charges incurred by Jaytec Glass in the event that these charges are not paid and the order is returned to us.

Shipping & Returns

Delivery
The delivery charges are £15.00 for orders within the UK mainland, and £50.00 for orders to the ROW.

Please note: For order values in excess of £1000, shipping will be FOC in most cases, however we reserve the right to impose a charge in some situations and will notify you as soon as possible if this is the case.

We will endeavour to dispatch items within 7 days of ordering, should there be a delay of any kind we will contact you to enquire whether you are happy to wait or would rather cancel your order.

Order Payment
Payment can be made using options shown at the checkout, including Visa, Mastercard payments through the secure gateway of Sage Pay and are therefore subject to their terms and conditions.

Guarantee

We guarantee you satisfaction and any faulty goods will be replaced.

Complaints

We will acknowledge complaints within 5 working days of receipt. We will endeavour to resolve any complaint within 30 working days.

Breakage
Claims for breakage of glassware in transit must be made within 5 working days of receipt.

Security

Personal and credit card details are sent to Sage Pay using secure internet technology, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.